Visitor
•
1 Message
New gateway.
New gateway and everything but computer will work. Ethernet cable is plugged in and still says no internet access
Visitor
•
1 Message
New gateway and everything but computer will work. Ethernet cable is plugged in and still says no internet access
XfinityKei
Official Employee
•
1.4K Messages
2 days ago
@user_j6teyx I would like to confirm if your new Gateway is showing up in our system. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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