Visitor
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1 Message
new equipment
was told i needed new cable boxes and what i recived was 3 streaming boxes.
was told i needed to return the boxes i have but the new boxes dont plug into the cable.
im confused
Visitor
•
1 Message
was told i needed new cable boxes and what i recived was 3 streaming boxes.
was told i needed to return the boxes i have but the new boxes dont plug into the cable.
im confused
EG
Expert
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123K Messages
18 days ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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5.2K Messages
18 days ago
Hi user_2izv32! Thanks for joining and visiting our Xfinity Forum. We value you as a customer, and please know that my team is always here to support you with your service needs. I'm sorry to hear that you may have received the wrong equipment. We definitely want to get this corrected for you. Please send us a Direct Message so we can take a look and further assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_dneurz
Visitor
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1 Message
17 days ago
This just happened to me too…. What was the resolution?
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