U

Visitor

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1 Message

Sunday, April 20th, 2025 6:41 PM

New equipment

I'm always losing internet connection,  I think me router is going bad.

Official Employee

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1.7K Messages

2 months ago

Hi there! Sorry to hear you are experiencing issues with your equipment. This is a place we would recommend to start with troubleshooting: https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c

 

If you are still experiencing issues please let us know what you have tried and a few more details about what you are experiencing so we can better assist. 

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