Hey there! Thanks so much for taking the time to reach us here on Xfinity Forums! What sort of equipment were we seeing out to you? If this is a In-store pickup order, this equipment is ready to pick up anytime within a 10-day period. If this is for mail-order, then please use the steps below to reach us directly, so we can look into that for you.
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityAlfonso
Official Employee
•
1.8K Messages
3 years ago
Hey there! Thanks so much for taking the time to reach us here on Xfinity Forums! What sort of equipment were we seeing out to you? If this is a In-store pickup order, this equipment is ready to pick up anytime within a 10-day period. If this is for mail-order, then please use the steps below to reach us directly, so we can look into that for you.
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can also use the link below to reach us as well: https://comca.st/3OU7yRY
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