1 Message

Wed, Jun 29, 2022 5:25 PM

New equipment

How do I receive my new updated equipment 

Official Employee


226 Messages

2 m ago

Hey there! Thanks so much for taking the time to reach us here on Xfinity Forums! What sort of equipment were we seeing out to you? If this is a In-store pickup order, this equipment is ready to pick up anytime within a 10-day period. If this is for mail-order, then please use the steps below to reach us directly, so we can look into that for you. 


Here's the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


You can also use the link below to reach us as well: https://comca.st/3OU7yRY


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