New equipment t

user_j1wgq5 Good afternoon! Thank you for taking the time out of your day to reach out to our Xfinity Community Forums Team. I'm sorry to hear you haven't received your new box yet. I'd be happy to check the status of your shipment for you. You should have also received an email confirmation with your tracking number. To begin, can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it