1 Message
New Equipment Pick-up
I ordered new equipment to use at my future new address. We are moving there on May 1st. It is in another city 3 hours away from where we currently live. Today I got the message that my new equipment was ready for pick-up. However, we are not going to pick it up until May 1st. Can you guys hold the equipment until then?
XfinityAmira
Official Employee
•
4.1K Messages
9 days ago
Hi user_zdn4oo! Thanks for visiting our Xfinity Forum regarding your equipment pick-up question. We appreciate you taking us with you to your new address and my team is here to support you. We would be more than happy to get this all sorted out for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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