Visitor
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1 Message
New Equipment Order Status
I was told that I needed a new TV box, which I went ahead and ordered on 5/23/23. I have the order number and it said that the TV box would arrive 5/26-5/28. As of 6/8/23, I have received no equipment nor any emails stating the shipment of equipment and tracking number. I checked the "Devices" page and it says the status is still "order in progress."
When will I know if the new TV box will ship and/or when I may have a tracking number?
Accepted Solution
CCAbbie
Problem Solver
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1.4K Messages
2 years ago
Hello @user_ea3140 Sorry to hear you still haven't received the box. I can look into this for you to see what happened.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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