Skip to main content
dleah90
1st Topic

Visitor

 • 

3 Messages

Monday, October 20th, 2025

New equipment, no app access

I got the equipment upgrade, but I also have an Iphone7 plus and it doesn't support the version of the app required to activate my tower. What are my options as I'm not returning the old one until I know for a fact I can have this one working. No, I don't have friends or acquaintances to be able to use their app and log in if that was an option. I have a laptop and I can connect it to my phones hotspot but that's all I'm working with right now.

Question

 • 

Updated 

2 hours ago

7

1

0

Oldest First
Selected Oldest First
XfinityKei

Official Employee

 • 

2K Messages

4 hours ago

@dleah90 I’m sorry to hear you're having an issue with your XFINITY App. You have a few options. 

Here are the system requirements for the XFINITY App:

Apple (iOS): iOS 15.0 or later.
Android: Android 10.0 or later.
Apple TV: tvOS 15 or later.
Roku: Minimum firmware version 8.1 b1 or higher.
Computers: Supported via web browser on Windows and macOS

 

You can use the web to activate as well by going to xfinity.com/activate.

Logging in online at https://www.xfinity.com/overview and using the XFINITY assistant is also an option to activate. 

If you run into an issue please let us know as our team can help you activate your new modem. 

 

3

0

dleah90

Visitor

 • 

3 Messages

The assistant exceeds expectations for being absolutely useless. Why are y'all pushing the app so hard? There should always be a direct web access option. It's not on my app store for my lap top. That is not as ancient as my phone but the xfinity.com/activate just sends into a never ending loop of installing the app that doesn't exist for me.

Like

Reply

2 hours ago

0

XfinityKei

Official Employee

 • 

2K Messages

@dleah90  I'm sorry to hear you're unable to use the options provided, I can help you from my side. The app allows you to chat with a live rep as well. The app can activate services as well. Can you please direct message me your first and last name along with your full service address so that I can assist you further. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

dleah90

Visitor

 • 

3 Messages

I grasp what the app is and what  it does. Do you think that is the issue here? I do not have ACCESS to the APP. Will direct message.

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here