1 Message
New equipment missing
I recently moved to Florida and purchased Xfinity Cable and internet plan. They sent the modem for the TV but did not send the router for the internet. How do I obtain the router. I cannot get an answer using the AI system. So frustrating!
EG
Expert
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106.6K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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1.9K Messages
13 days ago
Hello, @user_rc189b
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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