Thank you for reaching out to us on Xfinity Forums. I’m sorry to hear about the trouble you’ve experienced with your equipment delivery. This is definitely not the experience we want for our customers. You’ve reached the right place for assistance, and I’ll be happy to work with you to get this issue resolved.
To better assist we will need to move this conversation over into Direct Message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
XfinityTonya
Official Employee
•
10 Messages
54 minutes ago
Hello @user_z4oypb,
Thank you for reaching out to us on Xfinity Forums. I’m sorry to hear about the trouble you’ve experienced with your equipment delivery. This is definitely not the experience we want for our customers. You’ve reached the right place for assistance, and I’ll be happy to work with you to get this issue resolved.
To better assist we will need to move this conversation over into Direct Message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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