New Dropline

Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static and noise on the line. I can only assume that has everything to do with the cable coming into the house from the node is coming up out of the ground and literally zip tied to the riser for the electrical to the meter of my house. Now, I know when I was an electrician wiring new construction, we were not allowed to put any of our wires within one wall bay of any low volt or data communications lines. I assume the same would apply here in this instance as well, and that zip tying the drop line to the electrical riser would be a big no no. I would like to know what my next steps needs to be inorder to get an individual out here to do a site survey i would very much appreciate it .

Thank you