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user_iwyncg
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Wednesday, July 17th, 2024 11:02 AM

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New device

New xifinity device not registering on xfinity app. 'Cannot recognize CM MAC number.

I can't locate a live agent for help.

Can anyone assist?

Question

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Updated 

10 months ago

34

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XfinityThomasC

Official Employee

 • 

2.5K Messages

10 months ago

Hello, @user_iwyncg thank you for reaching out to our community for assistance. Can you tell me the make and model of the device you are trying to add? What if any error codes/messages are you receiving when trying to add the device? Have you followed the instructions in https://www.xfinity.com/support/self-install#activation-instructions-videos to make sure the device is properly being added? 

1

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user_iwyncg

3 Messages

I was able to resolve this with a live agent. Thank you.

10 months ago

0

user_iwyncg

3 Messages

10 months ago

How do I resolve TV connection issues?

My tv is not registering the wifi 

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

 

user_iwyncg - Our team can help. What steps are you taking and are you receiving an error code or message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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