Visitor
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2 Messages
New Detached ADU Construction [Edited] - Serviceability Request
Hello,
I am requesting assistance from the Digital Care team to open a formal Serviceability / Address Validation Ticket for a newly constructed, permitted detached ADU.
Here are the property details:
- Address: [Edited: "Personal Information"]
- Unit: Unit #3
- Property Type: Newly constructed, permitted detached dwelling (ADU)
What I need:
Please do not schedule a standard installation technician, as the address is not yet in the Xfinity billing database and the line has not been run. I need this escalated directly to the Serviceability and Construction/Engineering team to open a site survey ticket.
Please do not schedule a standard installation technician, as the address is not yet in the Xfinity billing database and the line has not been run. I need this escalated directly to the Serviceability and Construction/Engineering team to open a site survey ticket.
The goal of the site survey is to determine how Xfinity can provide a service drop to this separate dwelling and to get Unit #3 officially added to your database as a serviceable address.
Please let me know how I can securely DM you my contact information so we can get this ticket opened. Thank you!
[Title Edited: "Personal Information"]
XfinityJon
Official Employee
•
1.8K Messages
5 days ago
Good evening.
I will be happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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