U

Visitor

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4 Messages

Monday, February 28th, 2022 2:02 AM

Closed

New customer/2 days later still no working wifi modem

Picked up wifi modem Saturday expecting to get home and get things going. Also switched mobile phone over too. Tried for 45 mins called store and very rudely was told to contact support. Was told a technician would be out Sunday to turn something on outside. Well it's 9pm EST Sunday night and still nothing. I can't finish copying data from old phone to new phone since no wifi. Called support again was told order never picked up and I'm sure tomorrow it'll be resolved. This is not the way to run a business and certainly not the way to treat a new customer who if this isn't resolved Monday I will not be a new customer at all. 

EG

Expert

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97.7K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

CCMorgan

Gold Problem Solver

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3.3K Messages

11 months ago

Hi, user_debmorris. Thank you for taking the time to create a post here in the community for support. You're in the right place for help. I wanted to check in and see if there has been any progress since you created this post. Are you still without service?

Visitor

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4 Messages

@XfinityMorgan​ NO ! I am just going to box everything back up and take it back to the store. This is unacceptable. I better not be told there will be any penalties to me as this is NOT my problem. 

CCMorgan

Gold Problem Solver

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3.3K Messages

11 months ago

Are you sure? We would really appreciate the opportunity to help. I know it has been a frustrating experience for you up to this point, but please let me know if you change your mind. My team and I are here 24/7. 

Visitor

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4 Messages

@XfinityMorgan​ yes. The fact that I've been told either nothing or what I've been told no one does. No follow thru. Worst service. I can't believe this wasn't resolved today. Very sad to know this is how new customer gets treated. No service. 

Official Employee

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814 Messages

Thank you for sharing your feedback with us, @user_debmorris. This is certainly not the way we want any of our customers left feeling. We would truly like to get this resolved for you and work on getting services started. I know its asking for a lot seeing that you have been dealing with this issue for a few days now but if you can please send us a direct message with your full name and service address I'd love to take a closer look at the account. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

I have sent message as asked

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