1 Message
New Customer
Hello. I'm a new customer and placed an order for internet starter kit. I did not receive an email confirmation. how do i know if it went through or if i will received it? I tried logging in and it's loading foreverness! it's not taking me anywhere but back to the main page. Please help! TIA!
XfinityChelseaB
Official Employee
•
1.7K Messages
2 years ago
Hello @user_5dbf46, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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