New Customer Service Failure: 4 No-Shows and 2 Weeks Without Internet

am writing this because I am beyond frustrated and frankly shocked at the level of service I’ve received as a brand-new customer. I signed up for service and was promised an installation last Saturday. It has been a downhill experience ever since:

Saturday (initial apt): Tech arrived but stated they were missing a part or equipment. Promised to return Monday.

Monday: No-show. I called and was rescheduled for Thursday.

Thursday (today): No-show again. I called and was assured someone would be there between 3:00 PM and 5:00 PM.

Thursday evening: Once again, no one arrived. After calling back, I am now being told I have to wait until next Monday.

I have already paid my initial fees and fulfilled every requirement on my end. I cancelled my previous provider based on the Saturday promise, and now my household has been without internet for nearly two weeks. This is not just an inconvenience; it is a major issue for my son, who attends online school and is currently unable to do his work.

I have cleared my schedule and waited around my house for three separate days only to be stood up and lied to by customer service. I want to be a customer, but at this point, I feel like I’m begging for a service I’ve already paid for.

I need this escalated to a supervisor immediately. I want a firm installation date that will actually be honored and a credit to my account for the time lost and the repeated no-shows. Does Xfinity actually want my business, or should I take my refund and go elsewhere?