Visitor
•
1 Message
New customer question.
I’ve previous had Xfinity over 5 years ago under my name and moved and now im moving back. Would I be considered a new customer again since it’s been so long that I had an account
Visitor
•
1 Message
I’ve previous had Xfinity over 5 years ago under my name and moved and now im moving back. Would I be considered a new customer again since it’s been so long that I had an account
XfinityJustinC
Official Employee
•
2K Messages
2 hours ago
Hello, @user_0g65k4 thank you for reaching out over Xfinity Forums. That is a great question regarding new customer eligibility. Yes, you would be considered a new customer, this designation is restored 90 days after an account has been closed. With it being 5 years, you have had plently of time pass, I'd be happy to help get service set up if you need assistance. To continue could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0