New customer promo for loyal existing customer

I have been a customer for over 5 years with a bundle - and it’s just way to expensive and I want to go to just internet - but it is ridiculous expensive and double the promo rates for new customers.   [Edited: Language]   Has anyone been able to get the promo rates as an existing customer?   I don’t want to cancel but if I have to I guess I will have no choice.