Visitor
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4 Messages
New Customer Outside Line Installation Question
I just signed up for internet only service and ordered the self install kit, it has not yet arrived. I am switching from ATT DSL and do not know if Xfinity has ever been used at my home in the past. Because this is a self installation kit, I am concerned that Xfinity expects that there is already a line to my house. Will they come to the house to verify and then add a line if needed? Do I need to schedule them to come and check on this?
Accepted Solution
CCSelena
Problem Solver
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892 Messages
2 years ago
Hi there @user_bbf78c! Thank you so much for reaching out to us here via Forums. First off, Welcome to the Comcast/Xfinity family, we are so happy to have you! I would love to help you with all of your great questions! Let's get you into a DM so I can gather your account information.
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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