Visitor
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1 Message
New Customer Order - Need to Change 4K TV Box Order before Shipping URGENT
I just placed a new order for Internet and TV with cable boxes shipped to my home. I need the warehouse order to be changed as soon as possible so that I received the coaxial cable 4K boxes (XG1v4), and not the wireless Xi6 boxes. I really want to avoid having to switch boxes when they arrive to my home. I am also using a customer owned modem. Please message me as soon as possible, so the order doesn't ship out yet.
XfinityAlfonso
Official Employee
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2.4K Messages
3 hours ago
Hello Jstrauss24 thank you so much for reaching out here on our Xfinity Forums! We would love to assist in resolving this order issue with you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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