Visitor
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1 Message
New customer, no existing equipment
Hi, I just signed up for Xfinity service. My account says there is already Xfinity equipment in my apartment, but there was no modem or gateway here when I moved in.
I need the existing equipment record removed/corrected and an Xfinity Gateway assigned to my new account for pickup or shipment.
EG
Expert
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121.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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552 Messages
2 hours ago
Hi there @user_h6en3k Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you've move into a "bulk" location? Meaning cable or internet service is included at the location?
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