Visitor
•
1 Message
New customer, no existing equipment
Hi, I just signed up for Xfinity service. My account says there is already Xfinity equipment in my apartment, but there was no modem or gateway here when I moved in.
I need the existing equipment record removed/corrected and an Xfinity Gateway assigned to my new account for pickup or shipment.
EG
Expert
•
121.9K Messages
34 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDemetrise
Official Employee
•
550 Messages
17 minutes ago
Hi there @user_h6en3k Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you've move into a "bulk" location? Meaning cable or internet service is included at the location?
0
0