New Poster
•
1 Message
New Customer is more valuable than an existing loyal customer?
I called twice to upgarde my account to X-1 saver pro+ triple pay at the promotional rate of $ 94.99/ month but all the representatives I talked to quoted me a price of $ 120/month and after "after taxes and fees"- a fee of 175 $/month!
I specifically asked if I could also get the promotional rate but was declined twice. It just seems so unfair that a new customer would get a better rate and I am being asked to pay more for the same services even though I have been with comcast for so long and have made all my payments on time.
Responses
ComcastMichael
Official Employee
•
2.9K Messages
4 m ago
Greetings, @purva_gumaste! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to get the right promotion that fits your budget. We offer introductory pricing to our new customers as a way for you to try our products and services and ensure they’re a perfect fit for you. We would like to have another look at your account to see if there is anything we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0