purva_gumaste's profile

New Poster

 • 

1 Message

Saturday, January 2nd, 2021 5:00 PM

Closed

New Customer is more valuable than an existing loyal customer?

I called twice to upgarde my account to X-1 saver pro+ triple pay at the promotional rate of $ 94.99/ month but all the representatives I talked to quoted me a price of $ 120/month and after "after taxes and fees"- a fee of 175 $/month!

I specifically asked if I could also get the promotional rate but was declined twice. It just seems so unfair that a new customer would get a better rate and I am being asked to pay more for the same services even though I have been with comcast for so long and have made all my payments on time.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Administrator

 • 

4.4K Messages

4 years ago

Greetings, @purva_gumaste! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to get the right promotion that fits your budget. We offer introductory pricing to our new customers as a way for you to try our products and services and ensure they’re a perfect fit for you. We would like to have another look at your account to see if there is anything we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

forum icon

New to the Community?

Start Here