Visitor
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1 Message
New customer got equipment but says account deactivated
Recently moved to new place and signed up for service. Received equipment for self install but says my phone number (they even printed it on the paperwork) is not valid and that my account is deactivated. Customer service just keeps sending me in circles.
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
3 years ago
Hi there! We appreciate you for reaching out to our team here in our Forums. :) I am sorry to hear you are going in circles trying to get this resolved. I'd be happy to help! Please send us a PM with your name and address.
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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