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user_b21wfi
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Sunday, May 31st, 2026 9:26 PM

New customer. Getting extremely low bandwidth.

I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue.  See the attached speed test. 

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2 months ago

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XfinityNatalie

Official Employee

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915 Messages

2 months ago

Hey there, user_b21wfi! We appreciate you posting on our XFINITY Forum. It is vital to have a strong connection at all times. It is never a great situation to experience slow speeds. Rest assured, you have reached the right place for help! Were you connected hardwired or wirelessly when you ran this speed test?

 

 

 

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user_b21wfi

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3 Messages

I get roughly the same regardless of wired or wireless, and regardless of the device I try with.

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2 months ago

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XfinityNatalie

Official Employee

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915 Messages

Can you please confirm what troubleshooting steps you have already taken so that we can dig further into this, user_b21wfi?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_b21wfi

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I just moved into this apartment unit from a different unit within this complex.  xFinity has managed service in this complex.  I didnt have issues in the older unit, however this one I am getting extremely slow speeds.

As I mentioned already, I have tried multiple devices to both ethernet and wireless for the new unit's managed wifi. Regardless of the situation I do not get more than 1-2 Mbps 

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2 months ago

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XfinityNatalie

Official Employee

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915 Messages

 

Thank you for confirming. You will need to submit a ticket through https://xfinityoncampus.com/login for managed Wi-Fi connectivity issues. You can learn more here at XFINITY Community WiFi. Let us know if this helps!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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