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marcher4
1st Topic

Visitor

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3 Messages

Friday, March 27th, 2026 7:25 PM

New customer, can't view account details

I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error:

Something unexpected happened.
Try refreshing the page. If the problem persists, please check back later.

I haven't received an email or anything regarding my sign-up and service order. Could I get some assistance on making sure my order for service went through?

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2 hours ago

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XfinityDemetrise

Official Employee

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190 Messages

2 months ago

Hi there @marthera Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Thank you so much for joining the Xfinity Family.  We're so glad to have you!  If you signed up for service and reached the confirmation page but cannot view account details after signing in, it may take some time for your account information to be fully processed and updated. You should receive a confirmation email shortly after signing up.  Did you create an online profile after signed up?


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marcher4

Visitor

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3 Messages

I was prompted to create an online Xfinity account during the checkout process. I have not received an email. I am able to sign into it in a private window and click billing, account details, and other pages, but they will lead to that same "something unexpected happened" page.

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2 months ago

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XfinityDemetrise

Official Employee

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190 Messages

@marcher4 It seems I may need to take a closer look at the account.  Please follow the steps below to send a direct message. 

 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

marcher4

Visitor

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3 Messages

I sent a message. Thank you.

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2 months ago

0

tmunari

Visitor

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1 Message

2 hours ago

Hello,

I am having the same issue, but I am having problems able finding the "Direct Message" button. 

Can somebody help?

Thanks,

1

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XfinityJon

Official Employee

 • 

1.4K Messages

 

tmunari 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

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