Visitor

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1 Message

Monday, February 9th, 2026 4:18 PM

New customer - adjust pending order

Hi. I just signed up for home internet and mobile phone service. Service has not been activated yet. I need to adjust the plan for both internet and phone before activating. Thanks 

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Selected Oldest First

Official Employee

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2.2K Messages

2 hours ago

@user_dpuo8s Thanks for reaching out. I can help with making changes to your account. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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