new contruction

Hello @user_zf2j1h, thank you for taking the time to leave a post. Congratulations on your new home! I can certainly understand how frustrating it must be to have your address verified by USPS and see that your neighbors have Xfinity service, but not be able to get a clear answer on the next steps for getting connected. New construction addresses can sometimes take time to be added to our system, even when they are already recognized by USPS. Since service is available on your street, we'd be happy to create a serviceability ticket to have your address reviewed and added to the system if eligible. This will allow our teams to determine what may be needed to provide service to your new home.  Please send our team a direct message with your full name and the service address; we'd be more than happy to look into this for you. Thank you  @EG
You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.