Visitor
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4 Messages
New contract for internet service promotion and transfer a mobile service promotion
I signed a new contract with xfinity in January, 2022. The employee informed me as a new customer, there is $300 promotion for signing for internet service package that is about $29.99. I agreed. Then he mentioned if I transfer a mobile phone to xfinity service, I can receive promotion for additional $200. I agreed. He told me I need to keep both services for 3 months to get the promotion. I went to the xfinity store today and they said there is no promotional reward under my name and I must misunderstood. I want every body to know that false advertising for promotions to get people to sign long term contracts should be punished by law. I am going to file a complaint against xfinity and will do my best to let everyone knows they are liers and have no integrity
CCKrystal
Problem Solver
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385 Messages
3 years ago
Good evening @user_554bae! I appreciate you taking the time to contact our devoted team of experts here on our Forums page! I am very sad to read the mix up with your promotion. I would be happy to look into this further.
Could you please send our team a direct message with your full name and full address? Our team is here to help in any way we can.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Expert
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31.5K Messages
3 years ago
@user_554bae
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user_554bae
Visitor
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4 Messages
3 years ago
Xfinity owe me in total $500 in prepaid gift card. When I get it, I will accept.
thanks.
Khaled Rady
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user_554bae
Visitor
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4 Messages
3 years ago
When Xfinity gave me what I was promised when I signed my contract which is $500 in total for internet service new customer and transferring my mobile phone, I will accept solution. Till then there is no acceptance.
thanks.
khaled Rady
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