Skip to main content
user_kz17ck
1st Topic

Visitor

 • 

1 Message

09/19/2026 2:31 AM

New construction

Hello, 

We had a technician try to  install our wifi but couldn’t activate service because the underground Xfinity vault/pedestal isn’t completed or active. He submitted a ticket, but I wasn’t given the number or any other information. Please locate it using my address, read me the technician’s notes, and give me the estimated completion date.

Question

 • 

Updated 

12 hours ago

15

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

121.2K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinitySean

Official Employee

 • 

1K Messages

12 hours ago

Hi user_kz17ck, thanks for posting here on the forums! I'm sorry to hear that the pedestal leading to your home doesn't seem to be up and running yet. Our access to the information when it comes to local construction can be a little limited, but we'd be more than happy to see what we can find out! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

0

0

forum icon

New to the Community?

Start Here