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flex1899
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6 Messages

Monday, June 24th, 2024 1:09 PM

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new construction

Hi, after long 2 weeks, my new home finally got the underground wiring done by one of your contractors. When the technician came out to finish activation, he mentioned that there was some device missing to support the subdivided properties, which mine is one of them.

However, 3 technicians came out previously never mentioned this, so I am not sure what to believe, especially my experience has been pretty terrible with inconsistency for the last couple of weeks.

I can dm my address and I would appreciate if you can check on this.

Thanks.

Question

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Updated 

10 months ago

 • Edited

39

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XfinityGabriel

Official Employee

 • 

2.2K Messages

10 months ago

 

flex1899, Hi there! We appreciate you for taking the time out of your day to contact us for help with bringing service to your new home. Congrats on the new home. We are honored by your interest and thank you for your patience through this. I am sorry to learn about this experience. We can help. Can you tell us if the last technician provided their contact information or an estimated time of solution?  

 

4

0

flex1899

6 Messages

No. He asked us to contact the builder to get the equipment installed. I have contacted the builder but i am also checking if this is real issue. Having no ETA is pushing me to find alternatives.

FYI, the original property had the service. The property was subdivided.

(edited)

10 months ago

0

flex1899

6 Messages

This is for Internet btw.

10 months ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

 

flex1899, Thanks for sharing these details. We would surely miss your business. I would like to pull up the address to take a look at what's going on. To get started, please send us a direct message with your full name and address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

flex1899

6 Messages

I just sent you the address. Thank you for looking into this.

10 months ago

0

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