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user_pf0dih
1st Topic

2 Messages

Wednesday, March 27th, 2024 6:20 PM

Closed

New Construction

There has to be a better way to contact someone at Comcast for new construction.

I have tried to get through the assistant to a real person with no success. The phone number is the same issue. I see some people of direct messaged Comcast but i dont have that option through my account.

Can someone from Comcast PLEASE reach out to me and tell me how to get a new construction PM on site! Sleeves are in the ground with pull ropes from FND to power pole and Comcast is in the neighborhood.

Thank you!

Question

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Updated 

1 year ago

51

1

0

XfinityThomasA

Official Employee

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2.3K Messages

1 year ago

Hey there, @user_pf0dih. Our Digital Care Team can help with all things Xfinity including new builds and construction. I am having just a bit of trouble following. You mentioned getting a new construction PM on site. Is there a PM already designed that you'd like to provide feedback? Is it a new development or a single home you'd like to have Xfinity services? 

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user_pf0dih

2 Messages

Hey Thomas - This is a new single family home. I have not been assigned a PM but i would like to be assigned someone so we can get the service pulled and be ready for my clients when they move in.

Please let me know who to call so i can get the ball rolling on this.

Thank you

1 year ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

I can help see if we're able to provide Xfinity services to the address, @user_pf0dih. Please send a direct chat message with your full name and the complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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