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AaronMDavis10

2 Messages

Tuesday, November 21st, 2023 9:46 PM

Closed

New Construction

Hi! We are moving to a new build home, in a newly built development (43 homes) ours is the 2nd completed home and we need Xfinity IMMEDIATELY! We have been in contact with many team members who have hung up on us, been unable to answer our questions, or just forward our calls. There was one woman who was slightly helpful, but was unable to get us answers. We’re relocating to Millis, MA on December 1. We need help urgently!!!

Question

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Updated 

1 year ago

70

1

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XfinityDilary

Official Employee

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2.2K Messages

1 year ago

Hello, @AaronMDavis10. Thanks for posting on our community forums for assistance. We appreciate your interest in setting up a new service. Congratulations on your new home! We'd have to check if your new home is within our footprint. If not, we might be able to open a serviceability ticket to see if we can activate services. I'd be happy to help with that process. Could you please send our team a Direct Message with your full name and full address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

2

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AaronMDavis10

2 Messages

Update, we were able to reach someone named Kathy who was very helpful. She even gave us her direct number. Kathy submitted a new construction ticket with the number [Edited: Personal Information} for the construction department. The construction department responded saying the house is not complete yet. However this is incorrect. We responded saying yes, the house is complete, we have the certificate of occupancy, and we close on the first of December. Even though Kathy has been wonderful, our hands are tied and we are at the mercy of Xfinity construction department. Please provide an update for when the Xfinity tap will be installed and available for [Edited: Personal Information]. We were told Xfinity will be available by move in, but with no tap to provide service within 500 feet, I don’t see how that’s possible. 

We need internet and cable by move in for our home office. If this is not ready by move in, we will be forced to cancel our current plan and switch providers, as this is imperative to our move. Thank you.

(edited)

1 year ago

0

XfinityThomasD

Official Employee

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1.2K Messages

I'm terribly sorry for the mixed information and frustration this has caused you. We can look further into the ticket and provide any updates that are available for the construction project and serviceability. To help protect your information on a public post, would you instead please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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1 year ago

0

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