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user_ml28a1
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Wednesday, May 28th, 2025 6:22 PM

New construction: wrong conduit used

I’m a project manager with a construction company in naples florida.  When you guys came out to run the service to the house from across the street, you used one of our conduits for electrical for motorized gates and sconce lighting and we need to pull it out and re bury because we need it for power. I’ve been trying to get a hold of someone. Who can I contact? I need to get the guys out ASAP as gates are being installed next week! Please help!!! 

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2 days ago

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XfinityThomasD

Official Employee

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1.3K Messages

2 days ago

 

user_ml28a1 Thanks for posting on our Forums. We can notify the local teams of the conduit. We would need some information and wouldn't want to request it in a public space. Please send our team a direct message with your full name and the address in question.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

(edited)

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