Sunday, November 19th, 2023 10:11 PM

New Construction Serviceability

Hi, I am a current Xfinity customer who is building a new home. I’ve made multiple calls to Xfinity and gone round and round through endless loops, but can’t see to get anyone to understand that I need service supplied to the new house. My neighbors on either side of me (same side of the street as me) both have active service, so I know it shouldn’t be an issue, but it definitely is. Can someone help me resolve this?

Accepted Solution

Official Employee


979 Messages

3 months ago

Good afternoon @user_tkoqte, and thank you for reaching out on our Community Forums. We'd be happy to help with looking into whether your new address is serviceable and if not, what it would take to make it serviceable. If it is already set up for service though, we can help with getting your transfer scheduled ahead of time to help make the transition as seamless as possible. 


To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 


2 Messages

Perfect, thanks!  I followed the suggested steps and my issue was resolved. 

Official Employee


758 Messages

Great, I am very glad to hear that @user_tkoqte. If you ever have any other question or concern feel free to reach out to our team here. 

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102.9K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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