Visitor

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1 Message

Monday, January 26th, 2026 3:58 PM

New Construction Serviceability Request

I need a Serviceability Survey and have a New Construction Request. I'm moving into a new home and need internet/phone cables run to the new house. How do I get this done? 

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Official Employee

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2.7K Messages

3 days ago

 

jlmcches Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to get your information from you to get this process moving. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Visitor

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1 Message

6 hours ago

Hello I have the same issue.

I am the first to move on my street but my neighbors on the street before my (in the same neighborhood already have Xfinity)

I placed a serviceability request that was closed out. I called and the person helped me place another. I desperately need someone to come run a drop to my new home could you help me check on an existing request?

I also do not see the direct message options 

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