Visitor
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1 Message
New Construction Serviceability Request
Hello,
We are moving this week to our new construction and we have been trying to get a technician to the new address to see if Xfinity is able to provide service for us. I would really like to stay with Xfinity because of how good the service is, but we will have to find a new provided if no one will come out to the property. I have a job ticket number, but have yet to hear any updates. Please let me know how I should proceed so that we have can have service as soon as possible.
EG
Expert
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118.3K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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1.8K Messages
4 years ago
@user_cdead7 Thanks for creating a post on our Community Forums! Congrats on the new home as well, that is super exciting! I apologize that you haven't received any follow-up from the serviceability ticket and my team can help you get an update right here. Since we would ask for your personal information, would you please send our team a direct message with your full name and full address? That way we can speak privately and help get this sorted out for you.
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