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1 Message

11/09/2026 10:56 PM

New Construction Serviceability Request - Bellingham, WA

Hello, I am building a new home in Whatcom County, WA and need an official representative to assist with opening a Greenfield/serviceability ticket for an underground cable drop. Please invite me to direct message so I can share the specific address.

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Official Employee

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1.7K Messages

2 days ago

Happy Monday user_4t8h3k, and thanks for reaching out with your post! Building a new home is a huge undertaking, so I'm definitely wishing you the best of luck along the way 💪 More than that, we infinitely appreciate you wanting to get Xfinity setup when the time is right, so we'd be happy to evaluate the address for serviceability and move forward from there 👍

 

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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