New Construction Service

I am requesting a new service at my new construction home. The house is 600 feet away from the road. A technician has already been on site and said that a line extension from the road and a pedestal is needed. The technician created a new ticket. So far the process with the new ticket has been identical to the first. My concern is that another technician will arrive and say the same thing. I need to start the process of getting that line extension and pedestal installed.

It has been impossible to speak with an actual person regarding this.

Responses

XfinityDilary

Official Employee

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2.2K Messages

1 day ago

user_3z7l75 Thanks for posting on our Community Forums and for your interest in starting a new service. We can check the status of your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

user_3z7l75

New Construction Service

XfinityDilary

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