Visitor
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1 Message
New Construction Service Request?
Hello! I purchased a 2024 new construction in a 30+yo neighborhood - according to serviceablility maps, my neighbors all around are eligible.
Upon calling xfinity, I was told it could take months, potentially up to a year to get service connected. Although that's not thrilling, I can deal IF that truly is the case. I've had a lot of neighbors, and people who have also purchased new construction, tell me that shouldn't be the case UNLESS the neighborhood was not previously serviced.
What can I do? The phone rep told me that Hughesnet was my ONLY option.
XfinityAbby
Official Employee
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223 Messages
2 days ago
Hello
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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