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user_zycy3b
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2 Messages

Thursday, March 27th, 2025 7:23 PM

new construction residential home.

   We urgently need a communication wire connected from the property next door or from the street pole to our house. I've scheduled three appointments, yet each technician has been unable to resolve this issue. The installation will require the wire to be placed beneath either the driveway or the street. I have reached out to managers repeatedly without success, and the last representative I spoke with, Hawa, assured me she would return my call but has not followed up. Your assistance in expediting this matter would be greatly appreciated.

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Updated 

29 days ago

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EG

Expert

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110.3K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.8K Messages

1 month ago

Hi there, @user_zycy3b ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to get an appointment scheduled to have a new line ran Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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user_zycy3b

2 Messages

Nothing has been done.  .  

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29 days ago

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XfinityJon

Official Employee

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87 Messages

Good afternoon user_zycy3b I certainly can understand the importance of getting this taken care of, and we are more than happy to assist. In order to best assist we would just need to get a little more information so we can ensure we get this matter taken care of. 

Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

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29 days ago

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