new construction residential home.

We urgently need a communication wire connected from the property next door or from the street pole to our house. I've scheduled three appointments, yet each technician has been unable to resolve this issue. The installation will require the wire to be placed beneath either the driveway or the street. I have reached out to managers repeatedly without success, and the last representative I spoke with, Hawa, assured me she would return my call but has not followed up. Your assistance in expediting this matter would be greatly appreciated.

Responses

EG

Expert

•

109.4K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

•

1.7K Messages

4 days ago

Hi there, @user_zycy3b ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to get an appointment scheduled to have a new line ran Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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user_zycy3b

new construction residential home.

EG

XfinityRichard

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