Visitor
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1 Message
New Construction – Requesting Line Installation at New Address
Hi, I recently moved into a brand-new home at:
[Edit: Personal Information]
My address does not yet appear to be serviceable in your system. I’d like to request a site survey or construction ticket to evaluate internet service at my property.
Please let me know the next steps.
Thank you!
XfinityRichard
Official Employee
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2.3K Messages
1 month ago
Hi there. @user_x9xv2t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with determining if your location is serviceable. Please be assured you reached the right person to assist you. Can you please DM me your first and last name so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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113.2K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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