New Construction Process

Hello,

I'm building a new home and will be contracting with an earthwork subcontractor to place conduit for our electrical service. It makes sense to me that we should also put conduit down there for our future internet service but I'm having a heck of a time finding any information on the process, who to talk to, standards, etc. Additionally, the chat option has just got me in an unending loop with no progress and no actual person on the other side. I have months before I'll need service up and running but we're getting close to digging holes in the ground.

Help!

Responses

XfinityAngie

Official Employee

•

1.9K Messages

1 year ago

user_lwn1e7, Thanks so much for reaching out to Xfinity Support. You have reached the right place. We will need to submit a ticket to get this going for you. Please send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

3

0

U

user_sm9kop

1 Message

Hello,

I am in the same situation and tried to follow these steps, but the direct message option does not exist in the top right corner for me. How can I access direct messaging to send information to you?

1 year ago

0

XfinityPaula

Official Employee

•

1.4K Messages

@user_sm9kop Thank you for reaching out to us as well for help with the serviceability needs of you new home. I'm sure it's exciting and probably a bit hectic trying to get everything together. We would love to help out with your new home needs. Are you currently signed in when you try to send the direct message?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

XfinityPaula

Official Employee

•

1.4K Messages

@user_sm9kop Thank you for sending the direct message. I will follow up with you there. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_lwn1e7

New Construction Process

XfinityAngie

user_sm9kop

XfinityPaula

XfinityPaula

New to the Community?