New Construction / Non-Serviceable Address

Customer Service,

I've made several attempts to talk with Xfinity via phone and chat but I'm not sure if the agents are fully understanding what I am trying to accomplish or if I am going about this the right way.

I have a new construction home (still being built) and I know it is not currently in Xfinity's serviceable list. Prior to building, we did our due diligence and confirmed Xfinity was in the area and servicing other houses along the main street. That was a major criterion for buying the land and building our home. However, when I spoke with Xfinity recently, they said the new house could not be serviced. That was quite the shock since I can walk across the street to a neighbor's house that is serviceable.

The last agent I spoke with said Xfinity did a site survey and noted the house was too far away from the road to run a line and exceeded the cost for Xfinity to upgrade the line to go the extra distance. The agent asked if I wanted a construction quote as I could pay a portion of the excess fees to run the new line. I said yes, and the agent said someone would send me a quote for the cost to run a line and make the new construction home serviceable. That sounds like we have a path forward, which is great. I work from home and have been using Xfinity high-speed Internet service at our current residence. It is absolutely critical I work closely with Xfinity to make the new house serviceable and ensure I remain an Xfinity customer.

Could someone from Xfinity please talk with me about getting a proper construction quote to run a line to the new house so it is serviceable? I just want to make sure I'm doing everything I can to get my new home serviced by Xfinity.

Thanks in advance.