Visitor
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1 Message
New Construction, No Unit Number or Outside Equipment
Hello,
I just signed up for Xfinity internet on our new construction home. However, I was unable to select the unit number in the account (there are four units in this building). Additionally, as a new construction, I am told by the developer that everything is wired except an outdoor cable junction box which must be set-up by Xfinity.
- How can I go about adding the unit number to my account?
- How do I schedule a technician to set-up the outdoor box?
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
1 year ago
Hello there! We would first need to submit a serviceability team to have our team add this specific unit in our system. We can help get started. Please send us a DM with your name and address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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105.7K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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