New Construction: No response from Xfinity for service/installation requests
I would appreciate it if anyone can help me or tell me what I need to do to get service at a new construction as this has been my most frustrating experience with Xfinity. I have never had any issues with anyone from the customer service but this time it seems like I can't get anywhere.
I am moving to a new house, which is a new construction. Knowing that the pandemic is causing delays, I started contacting Comcast online support early (about 2 months ago) to get the internet installed at my new house. They said that it would take around 3 weeks to get someone to do a site survey before they can hook the lines up. So I asked them to schedule the site survey and they said someone would contact me for that. I never got any calls or e-mails back so I tried again after a few days and again waited with no contact from anyone from the Comcast side.
After a week or so I went to my local Comcast office as the online rep said that they can schedule someone easily to contact me. So I talked to a salesperson who said they can schedule someone to call me for the survey. Then I waited again for a week and got no calls .. so I e-mailed the Rep and he said that he will try again.. Anyway, I have a chain of e-mails from the past month or so, and two weeks ago he said that he escalated the request to Tier 2 to get me to support faster. After a week again of no contact, I went back to the office and talked to another salesperson who said that he doesn't see a single request for my new address. This is extremely annoying! I understand that one request can get messed up here or there but it's been almost 2 months and I haven't gotten anywhere. My move-in date is like a week from now and I know that I won't get service .. but what's worst is that I don't even know when I would be getting any service?
I would appreciate it if anyone can suggest any way of getting this done quickly. I am extremely annoyed and I don't want to pay for a service that I won't even get (under a contract right now).