Visitor

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1 Message

Tuesday, November 4th, 2025 6:29 PM

New Construction. Need tech to locate the drop so we can trench to it.

As the title says: New Construction. Need tech to locate the drop so we can trench to it.

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Official Employee

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2.5K Messages

1 month ago

 

user_hbvxl2 Welcome to our community forum! Thank you for reaching out so we can locate the nearest drop and extend service to your new construction home! We're so excited to have you join the Xfinity family :).
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

Official Employee

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275 Messages

26 days ago

 

user_hbvxl2, hello there! We were waiting for a response in our direct message with you. We wanted to reach out to make sure we solved your concern before this case closed. 

 

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