Visitor
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1 Message
New Construction – Need Site Survey for Demarc Location
I am building a new single-family home in Deerfield Beach, Florida. The house is currently under construction and I need to determine where Xfinity’s service line will enter my property.
My builder needs to know where to locate the exterior demarcation point and conduit before construction progresses further.
Can an Xfinity representative please help me open a new-construction serviceability request and site survey to determine the tap/service-entry location and conduit requirements?
I am not currently an Xfinity customer and do not have an active account at this address.
EG
Expert
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119.6K Messages
54 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.9K Messages
38 minutes ago
@user_83bf7f Congratulations on building your new home! You're definitely in the right place to get a serviceability requested submitted. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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