2 Messages
New Construction Installation
Hello,
I am unsure who to reach out to for this. I just moved to a new duplex and need to transfer my services. The issue I am running into though is the address is so new it isn't showing up in the system. I can transfer it to the address that is where I am located now, but the system doesn't recognize that the house that was at my address has been torn down and rebuilt/renamed.
I am in a Xfinity area as my neighbors have it and my one of my neighbors is the actual Xfinity store lol. I am using the XfinityWifi hotspot for now which is fine but I would like to have an actual gateway installed. How should I proceed?
EG
Expert
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107.1K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityEmilyB
Official Employee
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1.7K Messages
19 days ago
@user_tt8j8l Welcome to our community forum and thank you @EG for moving this so it gets our attention. You've reached the perfect place to get the new construction added to our system and transfer your Xfinity service to the new home. We're so grateful that you're bringing us with you :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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