Visitor
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1 Message
New Construction Install
I'm in the early stages of building a home and will soon be trenching electrical service to my house. I would like to lay the Xfinity cable in the same trench as my electrical service in preparation to have Xfinity internet. The new address is not recognized by Xfinity. It is a newly created address on a road that appears to be covered by your service map. It is now an official address but maybe not yet recognized by comcast/xfinity.
Who can I actually talk to about possible installation of services?
EG
Expert
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114.1K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.5K Messages
22 days ago
Hi there, @user_lt0xic ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you further. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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